Frequently Asked Questions
A good first stop for our most commonly asked questions.
- Is the person I am gifting to the same person who is gifting to me?
- What is the difference between regular and plus (tiered) exchanges?
- How much should I spend in a regular exchange?
- How much should I spend in a zero credit exchange?
- Is my shipping preference guaranteed?
- My giftee has a new Reddit account or no posting history.
- My giftee won't respond to my messages.
- I'm late shipping my gift. What should I do?
- My giftee hasn't posted their gift yet.
- My Santa hasn't shipped my gift yet.
- I keep getting emails to post my gift but I haven't gotten one yet.
- My Santa pulled my info once but hasn't looked at it since.
- My Santa did not provide a tracking number.
- I didn't get a gift. How will I know I am rematched?
- My shipping proof is still awaiting admin review.
- My exchange says "awaiting matching" but I can pull my giftee's information.
- I need to get a message to my Santa.
- I was rematched but my rematch Santa has not shipped yet.
- I chose international shipping. My Santa marked shipped but it hasn't arrived.
- I reported receiving No Gift and my exchange moved to "Past Exchanges." Will I be rematched?
- How do I rate the gift I received and will my Santa see the rating?
- What happens if a gift I sent is rated low?