I was rematched but my rematch Santa has not shipped yet.

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Since there is not a hard shipping deadline for rematchers, sometimes it can just take awhile.  Please be patient with your rematcher and remember that the shipping time frame for the regular exchanges is three weeks.  As we almost never have enough rematchers to go around for everyone, if a rematcher does not follow through, you will not be rematched a second time. However, if you don't get a gift in an exchange, an effort will be made to match you to a known good gifter in the next exchange that you participate in.

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