There are some requirements that must be met before our system is able to match you in an exchange. Please make sure that your email address has been verified and that you have linked your Reddit Gifts account to a valid reddit account. Unfortunately, once our system completes matching, we can not add anyone else to the exchange.
If you change the email account associated with Reddit Gifts, you will need to re-verify before matching takes place. Also, if you have deleted your reddit account, you will need to link to a different, valid reddit account before matching day.
If you’re sure that these requirements were met before matching took place, please contact us with the email address that is associated with your account using the support form here and we will look into the issue.